If you've received a shutoff notice from your electric company, act quickly to avoid disconnection. You have a limited time to respond and potentially avoid shutoff. Your first step is to contact your utility company to discuss your options.
Based on federal consumer protection law and HUD/CFPB public guidance · Last reviewed July 2026
The Direct Answer
In Florida, the timeline for power shutoff varies by utility company, but generally, you'll receive a notice 7-14 days before disconnection. Check your notice for the specific deadline, as it may be shorter or longer depending on your circumstances.
While there is no single statewide deadline, your utility company must follow the rules set by the Florida Public Service Commission. If you're facing shutoff, don't wait – contact your utility company immediately to discuss possible extensions or payment arrangements.
Do not ignore a shutoff notice, as this can lead to additional fees and complications. If you're unable to pay your bill, contact your utility company to explore available options, such as payment plans or assistance programs.
Understanding Shutoff Notices
When you receive a shutoff notice, it's essential to understand the timeline and your options. The notice will typically include the date of the proposed shutoff, the reason for the disconnection, and information on how to avoid it.
What to Do
: Review the notice carefully, and contact your utility company to discuss possible arrangements, such as a payment plan or temporary hardship exemption.
Available Assistance Programs
If you're struggling to pay your utility bill, you may be eligible for assistance programs like LIHEAP (Low-Income Home Energy Assistance Program) or other emergency aid.
Eligibility
: These programs typically have income and resource limits, so check with your local social services agency to see if you qualify. You can also ask your utility company about any internal assistance programs they offer.
Dispute Resolution and Appeals
If you disagree with your utility company's decision to shut off your power, you may be able to file a complaint or appeal.
Process
: Contact the Florida Public Service Commission to learn about the dispute resolution process and any applicable deadlines. You can also seek assistance from a consumer protection agency or a housing counselor.
Get Help with Utility Bills
If you're facing power shutoff or struggling to pay your utility bills, contact your utility company and local social services agency to explore available options and assistance programs. You can also reach out to a housing counselor for guidance on managing your utility bills and avoiding shutoff.
What if I'm on a fixed income or have a medical condition?
If you're on a fixed income or have a medical condition, you may be eligible for special protections or exemptions. Contact your utility company to discuss your situation and possible arrangements, such as a medical exemption or priority service.
Can I appeal a shutoff notice?
Yes, if you disagree with your utility company's decision to shut off your power, you can file a complaint or appeal with the Florida Public Service Commission. Be prepared to provide documentation and evidence to support your case.
Are there any emergency assistance programs available?
Yes, emergency assistance programs like LIHEAP and other local aid programs can help with utility bills. Contact your local social services agency to see if you qualify and to learn about the application process.
What happens if my power is shut off?
If your power is shut off, you'll need to pay any outstanding balances, including late fees, to have your service restored. You may also be required to pay a reconnection fee. Contact your utility company to discuss the specifics of your situation and any available options for restoration.