Before You Call
Gather Necessary Information
- Your loan account number
- Payment history
- Income and expense records
If you've missed a mortgage payment or received a shutoff notice, act quickly to avoid further penalties. Your mortgage servicer can help, but you must call them immediately. The sooner you contact your servicer, the better chance you have of resolving the issue without severe consequences.
To call your mortgage servicer and ask for help without panic, start by gathering your loan information, including your account number and payment history. Have this information ready when you call to ensure a smoother conversation.
When you call, be honest about your situation and explain your financial difficulties. Ask about available assistance options, such as temporary hardship programs or loan modifications, and be sure to ask about any deadlines or requirements for these programs.
Do not ignore calls or letters from your mortgage servicer, as this can lead to further action, including foreclosure. Respond promptly to all communication to avoid exacerbating the situation.
Contact your mortgage servicer immediately to discuss your options and avoid further penalties. Don't hesitate to reach out for help – it's the first step towards resolving your mortgage crisis.
Get a Free Situation Review No signup required to read this guide. See all HomeLeafs guides →If you've missed multiple payments, it's essential to contact your servicer as soon as possible to discuss your options. They may be able to offer a repayment plan or other assistance to help you get back on track.
Yes, you can negotiate with your mortgage servicer to explore available options and find a solution that works for you. Be honest about your financial situation and provide documentation to support your claim.
If your servicer is unhelpful or unresponsive, you can contact the Consumer Financial Protection Bureau (CFPB) for assistance. They can help you navigate the situation and ensure your rights are protected.
Yes, there are government programs available to help homeowners in crisis, such as the Homeowner Assistance Fund (HAF). Contact your state housing finance agency to learn more about available programs and eligibility requirements.