Predatory Lending Protection

Report Predatory Lending to the CFPB

If you believe you've been a victim of predatory lending, you have the right to file a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB will investigate your claim and take action against lenders who engage in unfair or deceptive practices. You can file a complaint online, by phone, or by mail. The CFPB will also provide you with a tracking number to check the status of your complaint.

Based on federal consumer protection law and HUD/CFPB public guidance · Last reviewed July 2026

The Direct Answer

To report predatory lending to the CFPB, you can submit a complaint online through the CFPB's website or call their toll-free phone number at 1-855-411-2372. You can also mail your complaint to the CFPB at P.O. Box 4503, Iowa City, IA 52244.

When filing a complaint, be sure to provide as much detail as possible about the lending practice you believe is predatory, including the lender's name, the loan terms, and any relevant documentation. This will help the CFPB investigate your claim and take action against the lender if necessary.

What is Predatory Lending?

Predatory lending refers to lending practices that are unfair, deceptive, or abusive. This can include excessive fees, hidden charges, and loan terms that are designed to benefit the lender at the expense of the borrower.

Examples of predatory lending practices

include balloon payments, negative amortization, and loan flipping. If you believe you've been a victim of predatory lending, you should file a complaint with the CFPB.

How to File a Complaint with the CFPB

To file a complaint with the CFPB, you will need to provide some basic information about yourself and the lender, as well as a detailed description of the lending practice you believe is predatory.

Required information

includes your name, address, and phone number, as well as the lender's name and the loan terms. You can submit your complaint online, by phone, or by mail.

What to Expect After Filing a Complaint

After you file a complaint with the CFPB, they will review your claim and contact the lender to request a response.

The CFPB's investigation process

typically takes several weeks to several months, depending on the complexity of the case. The CFPB will also provide you with a tracking number to check the status of your complaint. If the CFPB finds that the lender has engaged in predatory lending practices, they may take enforcement action, such as fining the lender or requiring them to refund excessive fees to borrowers.

Frequently Asked Questions

What is the deadline for filing a complaint with the CFPB?

There is no deadline for filing a complaint with the CFPB, but it's best to file as soon as possible after discovering the predatory lending practice. The CFPB will review your claim and take action against the lender if necessary, regardless of when the practice occurred.

Do I need to hire an attorney to file a complaint with the CFPB?

No, you do not need to hire an attorney to file a complaint with the CFPB. The CFPB provides a simple and straightforward process for filing complaints, and you can do so on your own. However, if you are unsure about how to file a complaint or need guidance on the process, you may want to consider consulting with a housing counselor or attorney.

What are the consequences for lenders who engage in predatory lending practices?

Lenders who engage in predatory lending practices may face enforcement action from the CFPB, including fines, penalties, and requirements to refund excessive fees to borrowers. In severe cases, the CFPB may also take action to revoke a lender's license or shut down their operations.

How long does it take for the CFPB to investigate a complaint?

The length of time it takes for the CFPB to investigate a complaint can vary depending on the complexity of the case. Typically, the CFPB will review your claim and contact the lender to request a response within a few weeks. The entire investigation process can take several weeks to several months, but the CFPB will provide you with a tracking number to check the status of your complaint.