Mortgage Rights · RESPA

Mortgage Servicer RESPA Violations: Know Your Rights

If your mortgage servicer is violating the Real Estate Settlement Procedures Act (RESPA), you have the right to take action. RESPA is a federal law that protects homeowners from abusive lending practices. You can file a complaint with the Consumer Financial Protection Bureau (CFPB) or the Department of Housing and Urban Development (HUD).

Based on federal consumer protection law and HUD/CFPB public guidance · Last reviewed July 2026

The Direct Answer

If you believe your mortgage servicer has committed a RESPA violation, you can file a complaint with the CFPB online or by phone. The CFPB will review your complaint and may take action against the servicer.

To file a complaint, you will need to provide documentation of the alleged violation, including records of correspondence with the servicer and any relevant account statements. Be sure to keep detailed records of all interactions with the servicer, as this will help support your complaint.

What is a RESPA Violation?

Types of RESPA Violations

Filing a Complaint with the CFPB

To file a complaint with the CFPB, you can visit their website or call their toll-free phone number. You will need to provide detailed information about the alleged violation, including the name and address of the servicer, a description of the issue, and any relevant documentation.

Filing a Complaint with HUD

HUD Complaint Process

The HUD complaint process typically involves submitting a written complaint to the HUD Office of Fair Housing and Equal Opportunity. You can find more information on the HUD website or by contacting your local HUD office.

Frequently Asked Questions

What is the deadline for filing a RESPA complaint?

There is no specific deadline for filing a RESPA complaint, but it is generally recommended that you file as soon as possible after the alleged violation. The CFPB and HUD may have different time limits for reviewing complaints, so be sure to check with them for more information.

Can I file a RESPA complaint online?

Yes, you can file a RESPA complaint online with the CFPB. You can also file by phone or mail. The HUD complaint process typically involves submitting a written complaint to the HUD Office of Fair Housing and Equal Opportunity.

What documentation do I need to file a RESPA complaint?

You will need to provide documentation of the alleged violation, including records of correspondence with the servicer and any relevant account statements. Be sure to keep detailed records of all interactions with the servicer, as this will help support your complaint.

Can I sue my mortgage servicer for a RESPA violation?

Yes, you may be able to sue your mortgage servicer for a RESPA violation. However, it is generally recommended that you first file a complaint with the CFPB or HUD to see if the issue can be resolved through their process.